Shipping & Returns

Last updated: September 1, 2026

Where we deliver

We ship to all 50 United States. Standard shipping is free to the 48 contiguous states. Orders to Alaska and Hawaii are charged at cost, calculated at checkout.

Delivery timeframes

• Standard delivery: 5–9 business days to most US addresses
• White-glove delivery ($99, eligible items): scheduled within 7–12 business days; our team delivers to the room of your choice, assembles your furniture, places it, and removes all packaging
• Packages: Family Comfort and Whole-Home Signature include white-glove delivery free

Tracking your order

You'll receive a shipping confirmation with tracking by email as soon as your order leaves our warehouse. Questions? Call (800) 555-0143 or email hello@furnitureshow.site with your order number.

30-day comfort trial

Live with your furniture for up to 30 days from delivery. If it's not right for any reason, contact us and we will:

1. Arrange a free pickup at a time that suits you
2. Refund your purchase price in full to your original payment method — no restocking fees

To be eligible, items must be in good, clean condition with no damage beyond normal use. Original packaging is not required — white-glove teams will wrap items for you.

Exchanges

Prefer a different color or model? Start a return for a full refund and place a new order, or ask us to arrange a direct exchange — we'll waive shipping on the replacement.

Damaged or defective items

Inspect your delivery and report any damage within 7 days — photos help but aren't required. We'll repair, replace, or refund at your choice, always at no cost to you. Warranty issues beyond 30 days are covered under the product's stated warranty.

How to start a return

Email returns@furnitureshow.site or call (800) 555-0143 with your order number. Refunds are processed within 5–7 business days of pickup or warehouse receipt.