Frequently Asked Questions

How long does delivery take?

Most orders arrive in 5–9 business days to all 48 contiguous states. You'll receive tracking by email as soon as your order ships, and you can choose white-glove delivery (room of choice, setup, packaging removal) for $99 on eligible items at checkout.

Is shipping really free?

Yes — standard shipping is free to every address in the contiguous United States. Orders to Alaska and Hawaii are charged at cost, calculated before you pay.

How does the 30-day comfort trial work?

Live with your furniture for 30 days. If it's not right, contact us and we'll arrange a free pickup and refund you in full — no restocking fees. Items should be in good, clean condition.

Do you offer financing?

Yes. At checkout you can split any order over $299 into 12 monthly payments. Packages from $1,999 qualify for 0% APR financing with approved credit.

What is white-glove delivery?

Our white-glove team delivers to the room of your choice, assembles your furniture, places it where you want it, and removes all packaging. Available for $99 on eligible items, and included free with the Family Comfort and Whole-Home Signature packages.

Do you sell furniture for seniors?

Senior comfort is core to our mission. Look for the Senior Comfort collection — lift recliners, adjustable beds, firm high-seat sofas — all with large-button controls, easy-clean fabrics, and seat heights listed in plain English on every product page.

How do I adjust the text size on this site?

Use the A− / A / A+ buttons in the top-right corner of any page. Your preference is saved automatically and works across our entire site.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, and Apple Pay. All payments are processed securely by Stripe with 3-D Secure protection — we never see or store your card number.

Still have a question? Contact our team — we reply within one business day.