Refund Policy

Last updated: September 1, 2026

Refund eligibility

• 30-day comfort trial: full refund for any item returned in good, clean condition within 30 days of delivery
• Damaged or defective items: full refund, repair, or replacement at your choice, at any point within the warranty period
• Canceled orders: full refund if canceled before shipment; if canceled after shipment, we'll refund the item price once it returns to our warehouse
• Undeliverable or refused orders: refunded minus actual round-trip shipping costs, unless the refusal is due to our error

What is refunded

We refund the full purchase price of returned items, including original standard shipping charges. White-glove delivery fees are refunded only when the return is due to damage, defect, or our error. Sales tax is refunded proportionally.

How refunds are processed

Refunds are issued to your original payment method. Once we receive and inspect the returned item (or, for comfort-trial pickups, once our team collects it), refunds are typically processed within 5–7 business days. Your bank may take an additional 3–5 business days to post the credit.

Non-returnable items

For hygiene reasons, mattresses that have been opened and used are not eligible for return unless defective — though every opened mattress is covered by a 10-year warranty. Custom or made-to-order upholstery is final sale unless defective.

Warranty claims

Issues after the 30-day trial (frame defects, motor failures, etc.) are handled under each product's stated warranty — repair, parts, or replacement at no charge. Start a claim at returns@furnitureshow.site.

Questions

Email returns@furnitureshow.site or call (800) 555-0143, Mon–Sat 8am–8pm CT.